Last updated: March 10, 2026
Eligibility for Returns and Refunds
You may request a return or refund if an item is damaged, defective, incorrect, or materially different from the product listing. Requests should generally be submitted within 7 days of delivery, unless specified otherwise on the product page.
Return Condition Requirements
To qualify, items must be unused and returned in original packaging with tags, manuals, and accessories. Returns may be rejected if items are used, damaged after delivery, altered, or missing essential components.
Non-returnable Categories
Certain categories may be non-returnable due to hygiene, safety, perishability, personalization, or legal restrictions. Product pages may include category-specific return terms.
How to Request a Return or Refund
Email Redhawks108@gmail.com with your order ID, issue description, and photo/video evidence (where applicable). Our team will review your request and provide pickup, return shipping, or verification instructions.
Inspection and Approval
All returned items are subject to quality inspection. Refund, replacement, or store credit decisions are made after inspection and verification of the reported issue.
Refund Timelines
Approved refunds are initiated to the original payment method. It may take 5-10 business days after approval for the amount to reflect, depending on your bank or payment provider.
Shipping and Handling Charges
Original shipping fees are generally non-refundable unless the return is due to our error (for example, wrong, damaged, or defective items).
Cancellations
Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible and the standard return policy will apply after delivery.
Abuse and Fraud Prevention
We reserve the right to decline returns or refunds in cases of policy abuse, repeated suspicious claims, or fraudulent activity.